UI-Consulting is a responsive company guided by a set of core values. We welcome comments and complaints and are committed to deal with them fairly and effectively. While we always want to get it right first time, complaints can be a valuable part of quality improvement. UI-Consulting sets high standards and we want to know if we fall short of achieving them. UI-Consulting will: –

• Welcome complaints as a valuable means of quality improvement and improving service delivery; • Make a distinction between informal complaints, where we can resolve the issue quickly and formal complaints which need to be looked into;
• Deal with all complaints fairly and effectively, providing explanations and resolution;
• If a complaint is upheld, put preventative action in place so that the issue does not reoccur;
• Ensure that staff are familiar with the policy and can explain it to people who want to make a complaint;
• Keep our policy and procedure under review.

Principles

In conjunction the Consumer Protection Act 1987, this policy extends our commitment by including the considered views and comments of our Customers, Supply Chains, and UI-Consulting’ own staff. It is intended that this statement will emphasise the standards of quality and service the company is intent upon providing and offer the reassurance that any item, which does not achieve the required standard, will be promptly addressed and adequately resolved.